Water Damage Restoration in Dulles, VA

We provide water damage restoration for homes with a Dulles address in ZIP code 20166, around the clock. One crew pulls out the water, dries the structure, documents the damage for your insurer and rebuilds what had to come out.

Water damage in Dulles homes, and where it starts

Dulles is a mailing name more than a town. In the mid-1980s, Loudoun County asked the Postal Service to let Sterling homes and businesses use "Dulles" as their address, and today it is an accepted city name for ZIP code 20166. So if your address says Dulles, Sterling or Dulles Town Center and the ZIP is 20166, you are in the right place. We also have a separate page for the rest of Sterling.

Newer homes around the mall and the Route 28 corridor

Most homes with a Dulles address are newer than the older parts of Sterling. Dulles Town Center mall opened in 1998 and 1999, and the community around it grew to about 5,900 people by 2020. Kincora, a planned mixed-use community near Route 7 and Route 28, adds townhomes beside 182 acres of green space. Down by Route 50, Arcola Town Center has townhomes that also carry 20166 addresses. Several apartment and townhome rental communities round it out.

Newer does not mean leak-proof. In homes built in the 2000s and later, most water calls trace back to a short list of parts:

• Upstairs laundry. Many newer townhomes put the washer on the bedroom level. A split hose or a clogged drain pan sends water through the floor into the kitchen or living room ceiling.
• Ice maker and dishwasher lines. Thin plastic lines behind the refrigerator and under the sink can drip for weeks under a floating floor before anyone notices.
• Water heaters in closets and garages. In a townhome, the tank often sits in a small closet or the garage. When it fails, the water spreads under the walls into the next room.
• Pipes in garages and over garage ceilings. These are the coldest spots in a townhome and the first to freeze. Many of them burst when they thaw.

Townhomes, condos and rentals: who pays for what

Shared walls and stacked units mean a leak rarely stays in one home. In a condo, water from the unit above can travel down wall cavities before it shows. In a townhome row, it can cross the party wall. In a rental, the owner's policy and the tenant's renters policy may each cover different things. That is why we document everything in writing: where the water started, every wet wall and floor with moisture readings, and photos from the first hour to the last day. You can send the same record to every insurer and to your association or landlord. We send documentation to your insurer and meet your adjuster on site, and your insurance company decides what your policy covers.

Airport-area soil and storm water

Loudoun County maps belts of diabase rock near Washington Dulles International Airport, often with shrink-swell clay on top. That clay swells when it gets wet and shrinks when it dries, which can crack slabs and foundation walls over time. Water finds those cracks during long rains. The area drains west toward Broad Run, and in a heavy storm the trouble usually starts closer to home: gutters that overflow, downspouts that empty against the foundation, or a sump pump that cannot keep up.

What happens when you call

We come out, stop the water if it is still running, and start extraction and drying. Newer homes often have engineered wood or luxury vinyl plank over the subfloor, and water trapped under it needs to come out before the floor can be judged. We take moisture readings each visit until the structure is dry. Then the same crew rebuilds the drywall, flooring, trim and paint. Curtis Berg, the owner, is a Navy Seabees veteran with 42 years as a journeyman builder, and he does not hand your rebuild to a second company.